Support

GAMER SUPPORT 

We’re here to help you with any video game-related payment questions or issues you have.
Faq

FREQUENTLY ASKED QUESTIONS

Refunds

If I’ve made a payment, can I request a refund?

Which payments are ineligible for a refund?

Is my payment eligible for a refund?

My refund request was denied. Can I still receive a refund?

Subscription

How do I cancel my subscription?

Why didn’t my subscription automatically renew?

Payment Processing

Why wasn’t I able to make a payment using my bank card?

Why wasn’t I able to make a payment using PayPal?

Why wasn’t I able to make a mobile payment?

Why wasn’t I able to make a payment using a store-brand gift card through PayGarden?

Why won’t my page load correctly?

Product Delivery

I received the wrong product

I didn’t get a bonus or special deal associated with my purchase

I’m having trouble with installation

Purchasing

It looks like I paid more than the purchase price of my items. What happened?

I tried to make a payment for less than the full price of my items, but it looks like it didn’t go through. What happened?

How do I view my Xsolla account balance? How do I use it for a purchase?

Card Verification

How do I verify my card?

Why do I need to verify my card?

Where can I find my 4-character verification code?

I don’t see a pending charge on my online banking statement

I see a pending charge in my online banking statement, but the verification code either isn’t there or appears to have fewer than 4 digits.

I found my verification code, but it’s not being accepted

I entered the verification code correctly, but my payment still failed

Unauthorized Payments

I see a charge on my account that says “Xsolla”, but I’ve never heard of Xsolla

CONTACT US

GET ONE-ON-ONE SUPPORT WHEN YOU NEED IT

Choose how you’d like to reach us:
Combined ShapeCreated with Sketch.

Twitter

@support_xsolla

Combined ShapeCreated with Sketch.

Phone

01-800-681-9368
Toll-free from Mexico