We’re here to help you with any video game-related payment questions or issues you have.
FREQUENTLY ASKED QUESTIONS
If I’ve made a payment, can I request a refund?
Which payments are ineligible for a refund?
Is my payment eligible for a refund?
My refund request was denied. Can I still receive a refund?
How do I cancel my subscription?
Why didn’t my subscription automatically renew?
Why wasn’t I able to make a payment using my bank card?
Why wasn’t I able to make a payment using PayPal?
Why wasn’t I able to make a mobile payment?
Why wasn’t I able to make a payment using a store-brand gift card through PayGarden?
Why won’t my page load correctly?
I received the wrong product
I didn’t get a bonus or special deal associated with my purchase
I’m having trouble with installation
It looks like I paid more than the purchase price of my items. What happened?
I tried to make a payment for less than the full price of my items, but it looks like it didn’t go through. What happened?
How do I view my Xsolla account balance? How do I use it for a purchase?
How do I verify my card?
Why do I need to verify my card?
Where can I find my 4-character verification code?
I don’t see a pending charge on my online banking statement
I see a pending charge in my online banking statement, but the verification code either isn’t there or appears to have fewer than 4 digits.
I found my verification code, but it’s not being accepted
I entered the verification code correctly, but my payment still failed
I see a charge on my account that says “Xsolla”, but I’ve never heard of Xsolla
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