Xsolla

I see unauthorized charges for Xsolla

My account was charged, but I didn't authorize the payment

Please make sure that you have no active subscriptions for games or game-related services and haven’t made any recent in-game purchases.

Here are some examples of what you can see on your statement in the description for this charge:

  1. Xsolla_Roblox, Xsolla*EFT, SURAWAY Ltd, Xsolla Inc., Xsolla_MTG ARENA INTERNET, Xsolla *civilizatio h.xsolla.com.ca and others.

If you don't recognize this charge, please contact us to find our more information about it with payment details (date, charge amount, payment account).

Contact us →
Contact Us

Submit a ticket

Use the 9-digit number toward the bottom of your receipt, like the one underlined in red

Thank you, this 
is everything we need

We will send a reply to your e-mail address once we process this request

This form is temporarily out of order. We're already working to restore it. Try leaving your request again later or contact us directly at support@xsolla.com.